Privacy Policy

At Transcode Limited, we place the utmost importance on protecting your personal data. This privacy policy explains how we collect, use, protect, and share your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Collection of Personal Data

We collect the following data via our website www.transcode-limited.com and our platform:

Data provided by the user: first name, last name, email, company, project type, message (via the contact form).
Technical data: IP address, browser type, operating system, navigation data (cookies, etc.).
Professional data: information related to fleet management, trips, drivers, and documents provided during the use of our services.

2. Purposes of Processing

The collected data is used to:

Respond to your contact or quote requests.
Provide and manage access to our platform (annual, 5-year, 10-year licenses, or customized solutions).
Improve our services through anonymized statistics.
Provide technical support.
Comply with our legal and regulatory obligations.

3. Legal Basis

The processing of your data is based on:

Your consent (e.g., contact form).
The performance of a contract (e.g., platform access or custom development services).
Our legitimate interests (e.g., service improvement).
Compliance with legal obligations.

4. Data Retention Period

Personal data is retained for the duration necessary for the purpose for which it was collected, and up to:

3 years for commercial prospecting data.
5 years for data related to a contract (license, services, etc.).
The legal duration for accounting or regulatory documents under UK law.

5. Data Sharing

Your data may be shared with:

Our teams in France and Tunisia for development and technical support, subject to appropriate contractual guarantees (Standard Contractual Clauses) compliant with UK GDPR.
Our technical service providers (e.g., host), subject to contractual guarantees compliant with UK GDPR.
Competent authorities in case of legal obligations.

6. Data Security

We implement technical and organizational measures to protect your data, including:

Encryption of sensitive data.
Restricted access to data via password and authentication.
Hosting on secure servers.

7. Your Rights

Under UK GDPR, you have the following rights:

Right to access, rectify, delete, and port your data.
Right to object to processing or withdraw your consent.
Right to restrict processing.

To exercise these rights, contact us at: contact@transcode-limited.com • m.benhajria@transcode-limited.com. You may also file a complaint with the Information Commissioner's Office (ICO) in the UK (www.ico.org.uk).

8. International Transfers

Your data may be transferred outside the UK, in particular to:

France (country with an adequacy decision)
Tunisia (via Standard Contractual Clauses ensuring adequate protection)

9. Cookies

Our website uses cookies to:

Ensure the proper functioning of the site.
Analyze performance (anonymized statistics).
Personalize your experience.

You can manage your cookie preferences via your browser settings.

10. Contact

For any questions regarding this policy, contact us:

Email: contact@transcode-limited.com • m.benhajria@transcode-limited.com
Phone: +44 7488 813 541
Address: 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom

This policy may be updated to reflect regulatory changes or our practices.